Make a claim
Policies issued on or after 1st October 2023 underwritten by Zurich:
If you require the Emergency & Medical Services, please contact Zurich Assist on +44 (0)203 543 4704.
For all other claims please call Reactive Claims on 01420 259058 or register a claim online by clicking www.reactiveclaims.com.
Policies issued on or after 1st March 2023 to 30th September 2023 underwritten by Euroins AD:
If you require the Emergency & Medical Services, please contact the assistance company operated by Global Response on +44 (0)331 630 4697 or email: 247assistance@imglobal.com.
For all other claims please call Reactive Claims on 0331 630 4698 or register a claim online by clicking here: www.reactiveclaims.com.
Alternatively, you can email: Info@ReactiveClaims.com.
Submitting a claim online is the quickest way to have your claim processed.
The notification must be made within 31 days or as soon as possible thereafter following a bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.
When contacting the claims department, please have the following information to hand:
Reference: Annualtravelinsurance.com UK
- Policy number
- Date insurance purchased
- Resort and country visited
- Value of claim
- Brief circumstances
- Travel dates
- Incident date
Failure to have the above information to hand may result in your claim being delayed.
Policies issued prior to 1st March 2023 underwritten by Zurich:
If you require the Emergency & Medical Services, please contact the assistance company operated by Zurich Assist on +44 (0)203467 4126
For all other claims please call CSA Travel Claims on 01702 842928 or register a claim online by clicking www.submitaclaim.co.uk/blue.
Alternatively, you can email: ZurichClaims@csal.co.uk.
Submitting a claim online is the quickest way to have your claim processed.